Legal

Refund Policy

Last updated: August 28, 2026

Short version: The one-time purchase is final once your access is unlocked. The Guide subscription can be canceled anytime to stop future charges, but past charges are not refunded. Exceptions exist for unauthorized charges, duplicate charges, or technical failures — see below.

1. Why the one-time purchase is final

Cosmic Blueprint is a digital product. The moment you complete the one-time purchase, your account is unlocked and your personalized chart and navigation content is delivered — content that cannot be "returned."

Because of this, we do not offer refunds on completed purchases except as described in the limited circumstances below.

2. The one-time purchase ($50)

The one-time $50 purchase is non-refundable once your access has been unlocked or your chart has been generated. By proceeding through Stripe checkout you acknowledge this and agree that no refund will be issued.

3. The Guide subscription ($12.99/month or $79/year)

You may cancel the Guide subscription at any time from your Account page (which opens Stripe's Customer Portal). Cancellation takes effect at the end of your current billing period — you keep access until that date, and you are not charged again afterward.

We do not pro-rate or refund the current billing period when you cancel mid-cycle. You're paying for the current billing period; that period is yours.

4. Limited Exceptions

We will consider a refund in these specific circumstances, evaluated case-by-case:

Unauthorized charge. If someone made a purchase on your account without your authorization (e.g., a child, a hacked email), contact us within 14 days and provide the relevant details. We will work with you and Stripe to resolve it.
Duplicate charge. If you were charged twice for the same purchase due to a system error.
Technical failure preventing delivery. If, due to a system bug on our end, your chart could not be generated and you have not received the product you paid for, contact us within 7 days of purchase.

5. How to request a refund (limited circumstances only)

Email frankeppsjr@gmail.com from the email address associated with your account. Include:

The date and amount of the charge
The reason it falls under one of the exceptions above
Any supporting detail (screenshots, error messages, etc.)

We aim to respond within 5 business days. Approved refunds are processed by Stripe and typically appear on your card within 5–10 business days.

6. Chargebacks

Before disputing a charge with your bank, please email us first — most issues are resolved faster directly. Initiating a chargeback for a charge that falls outside the limited exceptions above may result in suspension of your account and could be referred to Stripe's dispute process.

7. Contact

Questions about this policy: frankeppsjr@gmail.com.